Important Information
Important Information
Pre-Orders
Pre-orders allow you to secure items before they arrive in stock. When placing an order that includes both in-stock and pre-order items, please note that the entire order may be held until the pre-order items arrive. If the delay between in-stock and pre-order items becomes significant, we will ship the in-stock items separately. Our general rule is to hold orders for up to 6 months if pre-order stock is expected within that timeframe.
Occasionally, pre-orders may experience delays. In such cases, please allow an additional 6 months for certain product lines to arrive.
Cancellation Policy:
- Cancelled pre-orders will incur a 15% cancellation fee.
- Exceptions may apply in cases where delays are unusually long, or the line is cancelled by the manufacturer.
Product Images
For many of our items, we display stock images, which may not always reflect the exact product in hand—particularly for older legacy stock (pre-2022). If you'd like to see an actual photo of the product you’re purchasing, simply contact us, and we’ll provide one.
International Import Stickers
Many of our products may arrive with import stickers on the packaging, often in foreign languages. These stickers are standard for international products and do not affect the item’s quality or authenticity.
Buying Case Quantities
Buying case quantities is a great way to stock up and save. However, please keep in mind that the case contents may differ from the information provided by the manufacturer. Upon receiving stock, we audit and adjust the contents to reflect any changes on our website.
If you pre-order case quantities, please be aware that product mixes may vary, especially if the pre-order is more than 6 months away. If we notice significant changes to the case content, we will notify you promptly.