Cars Character Cars 2023 Mix 12

Return and Refund Policy – Hot Match Collectables

At Hot Match Collectables, we strive to ensure your satisfaction with every purchase. However, please review the following policies regarding returns, refunds, and pre-order cancellations.

Change of Mind

• No Refunds or Exchanges for Change of Mind:
  Unfortunately, we are not required to provide a refund or replacement if you change your mind about a purchase.

Faulty or Defective Products

You are entitled to a refund, replacement, or exchange if your item has a major problem. This applies if the item:

• Has a problem that would have stopped you from purchasing it had you known about it
• Is unsafe
• Is significantly different from the sample or description
• Doesn’t perform as we described, or as intended, and the issue can’t be easily fixed

Alternatively, you may choose to keep the item and receive compensation for any reduction in value.

Non-Major Issues

• If the issue is not major, we will repair the item within a reasonable timeframe.
• If the repair cannot be completed in a reasonable time, you may request a refund or replacement.

Proof of Purchase

Please retain your receipt or order confirmation as proof of purchase, as this will be required to process returns, refunds, or exchanges.

Pre-Order Cancellations

• 15% Cancellation Fee: All cancelled pre-orders will incur a 15% cancellation fee to cover administrative and processing costs.

Important Information

Pre-Orders

Pre-orders allow you to secure items before they arrive in stock. When placing an order that includes both in-stock and pre-order items, please note that the entire order may be held until the pre-order items arrive. If the delay between in-stock and pre-order items becomes significant, we will ship the in-stock items separately. Our general rule is to hold orders for up to 6 months if pre-order stock is expected within that timeframe.

Occasionally, pre-orders may experience delays. In such cases, please allow an additional 6 months for certain product lines to arrive.

Cancellation Policy:

• Cancelled pre-orders will incur a 15% cancellation fee.
• Exceptions may apply in cases where delays are unusually long, or the line is cancelled by the manufacturer.

Product Images

For many of our items, we display stock images, which may not always reflect the exact product in hand—particularly for older legacy stock (pre-2022). If you'd like to see an actual photo of the product you’re purchasing, simply contact us, and we’ll provide one.

International Import Stickers

Many of our products may arrive with import stickers on the packaging, often in foreign languages. These stickers are standard for international products and do not affect the item’s quality or authenticity.

Buying Case Quantities

Buying case quantities is a great way to stock up and save. However, please keep in mind that the case contents may differ from the information provided by the manufacturer. Upon receiving stock, we audit and adjust the contents to reflect any changes on our website.

If you pre-order case quantities, please be aware that product mixes may vary, especially if the pre-order is more than 6 months away. If we notice significant changes to the case content, we will notify you promptly.